Ohio E-ZPass retail locations give drivers a fast way to buy, fund, and activate their toll transponders in person. The Ohio Turnpike and Infrastructure Commission runs the program with help from partner stores and service plazas across the state. This page covers every retail pickup point, service type, and regional choice for Ohio toll pass users.
How to Locate Ohio E-ZPass Retail Locations
Three official channels help drivers locate the closest Ohio E-ZPass retail location. The Ohio E-ZPass website runs a store locator that sorts by zip code. The customer service line answers location questions over the phone. Many partner chains display E-ZPass signs on doors and registers at participating branches.
Search the locator at ohiousaezpass.com to see all active retail spots in the state. The locator shows each store’s hours, services, and contact details. Drivers filter results by service type, such as transponder sales or account funding.
Using the Official Store Locator
The store locator works on mobile and desktop browsers. Enter a city, zip code, or full address to see nearby branches. Each result displays a map pin, address, phone number, and a list of available services. The data updates often, so listings reflect current hours and stock levels.
Calling Ohio E-ZPass Customer Service
The Ohio E-ZPass customer service line at 1-888-387-3763 answers retail location questions from 7 a.m. to 7 p.m. on weekdays and 8 a.m. to 2 p.m. on Saturdays. Discover Connecticut Cost Agents confirm hours, services, and stock at any partner store. Wait times stay short outside peak travel periods.
Types of Ohio E-ZPass Retail Locations
Ohio E-ZPass retail locations fall into three groups. Each type serves a different mix of needs, and knowing the difference saves time at the counter.
Ohio Turnpike Service Plazas
Service plazas sit along the Ohio Turnpike between the Indiana and Pennsylvania borders. Seven plazas serve both directions and stay open 24 hours a day. Each plaza sells E-ZPass transponders, accepts account payments, and helps with basic account questions. Plazas work well for travelers who already drive the Turnpike.
Partner Retail Stores
Giant Eagle, Speedway, and select Kroger stores serve as official E-ZPass partner stores. These spots sell transponders at the customer service desk or register. Most partner stores accept account replenishment payments. Store hours vary by branch, so check before driving over.
Ohio E-ZPass Customer Service Centers
The Ohio E-ZPass customer service center in Berea handles full-service account needs. The center assists with new account sign-ups, transponder returns, vehicle updates, and payment disputes. Walk-in customers speak with a representative in person during business hours.
Regional Breakdown of Ohio E-ZPass Retail Locations
Ohio spans three main regions, and each one offers a strong mix of retail pickup points and service centers.
Northern Ohio E-ZPass Retail Locations
Northern Ohio holds the highest number of E-ZPass retail locations in the state. PA Commercial Account Cleveland, Akron, Toledo, and Youngstown each have many partner stores within city limits. Giant Eagle dominates the region with dozens of participating branches. Northern Ohio drivers reach several Turnpike service plazas near Elyria and Swanton.
| City | Retail Location | Main Services |
|---|---|---|
| Cleveland | Giant Eagle (many branches) | Transponder sales, account funding |
| Akron | Giant Eagle, Speedway | Transponder sales, account funding |
| Toledo | Speedway, Giant Eagle | Transponder sales, account funding |
| Youngstown | Speedway, Giant Eagle | Transponder sales, account funding |
Central Ohio E-ZPass Retail Locations
Central Ohio relies on Columbus-area Giant Eagle, Speedway, and Kroger stores for E-ZPass retail needs. Delaware, Dublin, and Worthington each have at least one partner store within a short drive. The region’s Turnpike service plazas near Milan and Amherst serve central drivers.
| City | Retail Location | Main Services |
|---|---|---|
| Columbus | Giant Eagle, Speedway, Kroger | Transponder sales, account funding, activation |
| Delaware | Speedway | Transponder sales, account funding |
| Dublin | Giant Eagle, Kroger | Transponder sales, account funding |
Southern Ohio E-ZPass Retail Locations
Southern Ohio has fewer partner stores, but Cincinnati and Dayton each have strong coverage. Speedway leads the region with many participating branches. The Ohio Turnpike ends near Youngstown, so southern drivers rely on partner stores rather than service plazas.
| City | Retail Location | Main Services |
|---|---|---|
| Cincinnati | Speedway, Giant Eagle | Transponder sales, account funding |
| Dayton | Speedway | Transponder sales, account funding |
| Mason | Giant Eagle | Transponder sales, account funding |
Services Available at Ohio E-ZPass Retail Locations
Each Ohio E-ZPass retail location handles a set of standard services. The exact list depends on the store type and partner agreement.
Transponder Purchase
All partner stores and service plazas sell the standard Ohio E-ZPass transponder for a small fee. Virginia Order Online The transponder mounts on the windshield and links to a prepaid account. Drivers get the device and a setup instruction sheet at the register.
Account Replenishment
Cash and card payments at retail stores add funds to an existing E-ZPass account. The cashier scans the transponder or account barcode and applies the payment. Funds post to the account within minutes.
In-Store Account Activation
Some partner stores and the customer service center activate new accounts in person. The agent collects the driver’s name, license plate, and payment details. The transponder links to the account before the driver leaves the store.
Transponder Returns and Exchanges
The customer service center in Berea handles transponder returns, exchanges, and replacements. Partner stores cannot complete returns for most transponders. Bring the original transponder, account number, and a valid photo ID for any return visit.
Account Troubleshooting
Customer service center staff resolve account issues like missing transponders, payment errors, and plate mismatches. Partner stores offer basic help, but complex cases need a visit to the Berea office or a phone call.
Payment Choices at Ohio E-ZPass Retail Locations
Accepted payment types vary by store type. Reviewing the list before arrival prevents delays at the register.
- Cash: Accepted at all service plazas and most partner stores.
- Credit and debit cards: Visa, MasterCard, Discover, and American Express work at every official location.
- Mobile payments: Apple Pay and Google Pay work at select partner stores and most service plazas.
- Checks: Accepted only at the Ohio E-ZPass customer service center.
Tips Before Visiting an Ohio E-ZPass Retail Location
Small steps before the visit save time at the counter.
- Call ahead to confirm transponder stock at smaller partner stores.
- Bring a photo ID, the license plate number, and a payment method.
- Check store hours, since partner stores use retail hours, not toll authority hours.
- Use the official locator to confirm the address, since some chains move branches.
Ohio E-ZPass Customer Service Center Details
The Ohio E-ZPass customer service center handles walk-in service for the entire state. The office sits in Berea, Ohio, near the Cleveland border.
- Official website: ohiousaezpass.com
- Customer service phone: 1-888-387-3763
- Walk-in hours: Monday to Friday, 7 a.m. to 7 p.m.; Saturday, 8 a.m. to 2 p.m.; closed Sunday
- Address: 682 Prospect Street, Berea, OH 44017
Frequently Asked Questions About Ohio E-ZPass Retail Locations
Below are answers to the most common questions drivers ask about Ohio E-ZPass retail locations. Full Ohio Fees Article Each response covers the latest policies, fees, and service details.
Where can I buy an E-ZPass transponder in Ohio?
You can buy an E-ZPass transponder at any Ohio Turnpike service plaza, Giant Eagle, Speedway, or participating Kroger store. The customer service center in Berea sells transponders too. Most partner stores keep stock during business hours, but calling ahead prevents empty-shelf trips.
How much does an Ohio E-ZPass transponder cost at a retail store?
The standard Ohio E-ZPass transponder costs a small one-time fee at retail locations. Pricing stays consistent across partner stores and service plazas. The fee appears on the receipt at the time of purchase, and the funds load into the prepaid toll account.
Can I activate my E-ZPass at a retail location in Ohio?
Yes. Select partner stores and the Berea customer service center activate new E-ZPass accounts in person. Bring a photo ID, the license plate number, and a payment method. Activation takes only a few minutes once the documents are ready.
Which retail chains in Ohio sell E-ZPass?
Giant Eagle, Speedway, and select Kroger stores sell E-ZPass in Ohio. Service plazas along the Ohio Turnpike sell transponders too. The official store locator lists all participating branches by city and zip code.
Can I add money to my E-ZPass account at a retail store?
Yes. Cash, debit, and credit payments at partner stores add funds to an E-ZPass account. The cashier scans the transponder or account barcode and confirms the deposit. Funds post to the account within minutes in most cases.
What is the phone number for Ohio E-ZPass customer service?
The Ohio E-ZPass customer service phone number is 1-888-387-3763. Agents answer account, retail, and toll questions from 7 a.m. to 7 p.m. on weekdays and 8 a.m. to 2 p.m. on Saturdays.
Do all Ohio E-ZPass retail locations accept cash?
Most retail locations accept cash. All Ohio Turnpike service plazas accept cash too. Some smaller partner stores may limit cash payments to specific amounts. Bring exact change when possible to speed up the transaction.